• Systems Support Analyst

    Royal Bank of Scotland [contract]

    December 2009 – Present

    As the senior technical expert, lead
    a small team on a regional project (Unified Infrastructure) to merge and
    migrate systems from ABN and RBS infrastructures. Within a 4 month timeframe,
    migrated 600 desktop-based systems by the Q3 deadline. By addressing resource
    issues early, the project completed the first phase without major incidents.
    Ensured business buy-in via early communiqués with each of the department
    managers. This in turn minimized resistance from sensitive areas such as the
    front office.

    PM: Resource and time management; process
    streamlining; peer mentoring

    Technical: Windows based systems, shell
    scripting, VB programming

    Autumn Again!
    CoverLetter (12 - Sys.Analyst - A4 English).doc