• Google is upgrading the concept of E-A-T with an additional ‘E’ for experience.

    The new E-E-A-T acronym stands for Experience, Expertise, Authoritativeness, and Trustworthiness.

    Google’s search quality rater guidelines have been updated accordingly, with insight into how the company instructs quality raters to evaluate a content creator’s expertise.

    Google’s updated search quality rater guidelines say this about experience:

    Google Guidelines

    Consider the extent to which the content creator has the necessary first-hand or life experience for the topic. Many types of pages are trustworthy and achieve their purpose well when created by people with a wealth of personal experience. For example, which would you trust: a product review from someone who has personally used the product or a “review” by someone who has not?

    In addition to adding experience as a factor, Google is placing renewed emphasis on trust.

    Trust is placed in the center of experience, expertise, and authoritativeness.

    Trust is the most critical component of E-E-A-T, Google says, “because untrustworthy pages have low E-E-A-T no matter how Experienced, Expert, or Authoritative they may seem.”

    How Google’s Quality Raters Evaluate E-E-A-T

    Google’s search quality rater guidelines have multiple chapters evaluating E-E-A-T, from a high to a low level.

    Chapter 4.5.2:Lowest E-E-A-T

    Chapter 4.5.2 of Google’s search quality rater guidelines states:

    Search Quality Evaluator Guidelines

    If the E-E-A-T of a page is low enough, people cannot or should not use the MC of the page. If a page on YMYL topics is highly inexpert, it should be considered Untrustworthy and rated Lowest. Use the Lowest rating if the website and content creator have an extremely negative reputation, to the extent that many people would consider the webpage or website untrustworthy.

    Chapter 5.1: Lacking E-E-A-T

    Chapter 5.1 of Google’s search quality rater guidelines has examples of what quality raters are instructed to look for when evaluating a low level of E-E-A-T.

    Search Quality Evaluator Guidelines

    Low quality pages often lack an appropriate level of E-E-A-T for the topic or purpose of the page. Here are some

    • The content creator lacks adequate experience, e.g. a restaurant review written by someone who has never eaten at the restaurant
    • The content creator lacks adequate expertise, e.g. an article about how to skydive written by someone with no expertise in the subject
    • The website or content creator is not an authoritative or trustworthy source for the topic of the page, e.g. tax form downloads provided on a cooking website.
    • The page or website is not trustworthy for its purpose, e.g. a shopping page with minimal customer service information

    Additionally, Google says a positive reputation cannot overcome the lack of E-E-A-T for the topic or purpose of the page.

    Chapter 7.3: High Level of E-E-A-T

    Chapter 7.3 of Google’s quality rater guidelines has information regarding the criteria for achieving a high level of E-E-A-T.

    Regarding demonstrating experience, Google says:

    Search Quality Evaluator Guidelines

    Pages with High E-E-A-T are trustworthy or very trustworthy. Experience is valuable for almost any topic. Social media posts and forum discussions are often High quality when they involve people sharing their experience. From writing symphonies to reviewing home appliances, first-hand experience can make a social media post or discussion page High quality.

    Chapter 8.3 Very High Level Of E-E-A-T

    Chapter 8.3 of Google’s quality rater guidelines has information regarding the criteria for achieving the highest level of E-E-A-T:

    Search Quality Evaluator Guidelines

    Very high E-E-A-T is a distinguishing factor for Highest quality pages. A website or content creator who is the uniquely authoritative, go-to source for a topic has very high E-E-A-T. A content creator with a wealth of experience may be considered to have very high E-E-A-T for topics where experience is the primary factor in trust. A very high level of expertise can justify a very high E-E-A-T assessment. Very high E-E-A-T websites and content creators are the most trusted sources on the internet for a particular topic.


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