⏰ Today 2:45 PM
💬 Hi Richie, I’m the Adobe Virtual Assistant. How can I help you?Downsize number of licensesI want to make sure I understand clearly. Which of these categories best describes your issue?

• Reinstall a product or fix a trial error
• Add or manage licenses
• Remove a license
• Something else

Add or manage licensesYou can follow the steps to assign/unassign a user at adobe.com/go/assign-licenseYou can follow the steps to add a license at adobe.com/go/add-licenseYou can access your admin console at adminconsole.adobe.com/03E260D55617610D7F000101@AdobeOrg/overviewDid that help?

• Yes
• No
  No

Would you like to chat with an agent?

• Yes, chat with an agent
• No
  No

Let me know if you have another question.remove a licenseI want to make sure I understand clearly. Which of these categories best describes your issue?Remove a license
Cancel a plan
Understand cancel policies, fees, and refund eligibility
Check my billing history and plan details
Something else
Remove a licenseI see that your license is not currently in the renewal period.You need help removing a license outside of the renewal period. Is that right?

• Yes
• No
  Yes

Would you like to chat with an agent?

• Yes, chat with an agent
• No
  Yes, chat with an agent

Ok. I’ll connect you to an agent who can pick up where we’ve left off.We’ll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
REMOVE THE FUCKING LICENSESorry for the delay. We’re busier than expected. Thank you for your patience.
…Still waiting.remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!remove license!While this conversation has ended, feel free to come back anytime you need help.
⏰ Today 3:58 PM
We’ll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
remove license!Sorry for the delay. We’re busier than expected. Thank you for your patience.
remove license!grr… what’s the fucking point?!Getting ready to bloody cancel my account. This shit is annoying.While this conversation has ended, feel free to come back anytime you need help.
⏰ Today 5:11 PM
We’ll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
remove licenseSorry for the delay. We’re busier than expected. Thank you for your patience.
remove licenseremove licenseWhile this conversation has ended, feel free to come back anytime you need help.
⏰ Today 6:36 PM
💬 Hi Richie, I’m the Adobe Virtual Assistant. How can I help you?remove licenseI want to make sure I understand clearly. Which of these categories best describes your issue?

• Cancel a plan
• Understand cancel policies, fees, and refund eligibility
• Check my billing history and plan details
• Remove a license
• Something else

Remove a licenseI see that your license is not currently in the renewal period.You need help removing a license outside of the renewal period. Is that right?

• Yes
• No

YesWould you like to chat with an agent?

• Yes, chat with an agent
• No
  No

Let me know if you have another question.remove licenseI want to make sure I understand clearly. Which of these categories best describes your issue?

• Cancel a plan
• Understand cancel policies, fees, and refund eligibility
• Check my billing history and plan details
• Remove a license
• Something else

Remove a licenseI see that your license is not currently in the renewal period.You need help removing a license outside of the renewal period. Is that right?

• Yes
• No
  Yes

Would you like to chat with an agent?

• Yes, chat with an agent
• No
  Yes, chat with an agent

Ok. I’ll connect you to an agent who can pick up where we’ve left off.We’ll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.
Sorry for the delay. We’re busier than expected. Thank you for your patience.
…💬 You are now connected to Pradeep, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
Pradeep
Hello Richie, I’d be happy to help you today, let me first pull up your account information and access your details.ThanksPradeep
As I can see you have subscribed to Creative Cloud All Apps with 02 license, may I know the reason for the cancellation?2nd license was never used after purchase.Pradeep
May I know if you are looking to cancel 01 or the entire plan?Only the license assigned to HiruniI’m still using the main license.I only need 1 license as I’m the only one using it.I’d like to cancel the subscription license assigned to Hiruni.Pradeep
As I can see you are not in the renewal window of your annual plan, so taking the situation under consideration I have an option for you.You are currently paying USD 184.00 for all the plans under the account. Therefore, instead of canceling the license, I can offer you a 34% discount on the entire account which is USD 121.44/month including tax annual commitment monthly billing with a saving of USD 62.56/month for the next 08 months. How does that sound to you?Read Entire Message
Is there any penalty to cancelling 1 license?Pradeep
Our subscription is in a state where you can cancel the plan anytime. It’s a business and you will never know when you will get the users. So, you can cancel any annual plan before the renewal date in the last month. You’ll be notified with the reminder email a month prior to the renewal date as well.That is why we are offering three months free on the subscription so that you do not get charged for it. You can use the subscription without paying for it for the next three months.Read Entire Message
Thanks, but I’d rather cancel 1 license.Pradeep
Before you make a decision on the cancellation, I see that there are 3 free months on your subscription that haven’t been applied yet. If you wish to continue, I can add those to your account and you wouldn’t have to pay for the next 3 months. How does that sound to you?Read Entire Message
It’s a simple numbers game. Pay over $500 for a license I won’t use… Or, save about $656 for the next 8 months by removing the license.Pradeep
I can understand that you don’t wish to use it so, would you like to change the Plan to any Single application like- Acrobat Pro DC, Photoshop, InDesign, Illustrator, After Effects, Premiere Pro, Animate, Adobe XD, Dreamweaver, etc.? I can help you to change the plan according to your choice.Read Entire Message
I only need 1 CC license.Pradeep
Thank you, Richie, for allowing us the time to share the exclusive offers available on your account. As per your decision, we have cancelled the Creative Cloud All Apps. Thank you for being our customer and allowing us the opportunity to serve you. We hope you would consider us as your creative partner in any future ventures.Read Entire Message
May I know if there is anything else I may assist you with?Thanks. Have a great day.Pradeep
You are welcome Richie.Happy to help. You may receive an email with a survey link. Please take a moment to rate your experience and help us improve. Thanks!⏰ 7:16 PM
Pradeep has left the conversation.
While this conversation has ended, feel free to come back anytime you need help.